Terms of Service for all Tours
Booking Your Tour
At Old City Tours of St. Augustine, in St. Augustine, Florida, we love helping tourists and Floridians alike to discover the beauty of the Intracoastal Waterway through our scenic eco tours. Here, you can learn more about booking your trip and what to expect from our tours. You may only use one (1) discount voucher per person per day/trip. If you try to use two (2) vouchers in the same name we will un-redeem the second voucher and charge your card on file the FULL retail value of the ticket.
When to Book
Our main tours are held on Thursday, Friday, Saturday, and Sunday. We offer special events on Monday, Tuesday, and Wednesday. Standard gratuity is 15% -18% of retail value of the ticket cost and gratuity is not included in the purchase price. Groups over 8 passengers must call or e-mail us for availability and to make reservations.
All trips require a 12-passenger minimum. We will contact you the day before your trip if we have not met the minimum requirement.
You will receive a confirmation email for our tours within 30 minutes of your booking. If you did not receive your email, please contact us.
If you cancel your trip a $15 re-booking fee pp will be charged if less than a 48 hour written notice of a cancellation. All cancellations or changes must be in writing and emailed to the captain: email@example.com. Please note: All ticket sales are final and non-refundable once purchased but can be used or gifted for a later date. If a customer does not provide written notice of cancellation, a fee equal to the retail price of the ticket will apply per seat.
260 Vilano Road, St. Augustine 32084
PLEASE READ YOUR PARKING INSTRUCTIONS ON YOUR BOARDING PASS
You MUST arrive 30 minutes early prior to departure for check in and a mandatory safety briefing from the captain on the vessel. Please see the map on our home page under departure locations. There is a $15 per person re-booking fee if you miss the boat, so please arrive early. If you have NOT checked in 10 minutes before departure your seats may be offered to any stand by passengers. We do NOT ALLOW pets of any kind on the vessel.
If a trip is cancelled by us due to unfavorable or unsafe weather conditions WE WILL CONTACT YOU as soon as the captain contacts us!!! Sometimes we do not cancel until the last minute due to the unpredictable weather here in Florida. NOTE: We do not always answer the phone right before a scheduled trip as we are loading passengers and preparing the vessel for departure.
Smoking: For the safety and comfort of our crew and other passengers there is NO SMOKING of any kind allowed while aboard the vessel. This includes vapor cigarettes.
Your Captain and Mate are happy to do whatever it takes to make this experience wonderful for you!
Gratuities: They are never expected but always appreciated! A 15% of the normal ticket price gratuity for the Captain and Mate is the going average for the tour.
Please remember, you may only use one discount voucher per person per trip. You may gift a voucher to a named third party at time of voucher purchase. The voucher owner must be the same person with the reservation. No exceptions.